Effective Date: [22.9.2025]

Thank you for shopping with Aariraro. We want you and your baby to be happy with your purchase. If you are not satisfied for any reason, we are here to help.

1. Return Period

  • You may request a return or exchange within 7 calendar days from the date of delivery.

  • Items must be unused, in original condition, with all packaging, tags, labels, hygiene seals intact.

2. Products That Cannot Be Returned

For hygiene and safety reasons, some items are not eligible for return/exchange, including but not limited to:

  • Underwear, socks, mittens, caps, and other items that touch the skin directly.

  • Items where the hygiene seal is broken.

  • Any product that is customised or made to order.

3. How to Request a Return / Exchange

  • To initiate a return/exchange, please contact our Customer Support at [email / phone] within the return period, providing:

    • Order number

    • Product name(s), item code(s)

    • Reason for return

    • Photos (if applicable, e.g. defect/damage)

  • Once the return is approved, we’ll send you confirmation along with instructions for sending back the product.

4. Return Shipping

  • Return shipping charges are borne by the customer, except in cases where the product is damaged, defective, or incorrect (wrong product shipped).

  • We recommend using a reliable courier service and retaining the tracking details until the return is processed.

5. Inspection & Acceptance

  • Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

  • If the item is found to violate the return conditions (e.g. used, missing tags, damaged beyond what was reported), we reserve the right to reject the return.

6. Refunds / Exchanges

  • Refunds: If approved, refunds will be processed within 7–10 business days after we receive and inspect the returned product. Refunds will be made through the original payment method (e.g. debit/credit card, UPI, etc.).

  • Exchanges: If you wish to exchange for a different size/color/etc., we will ship the replacement once we receive the returned item and it passes inspection.

  • Cancellation before shipping: If you cancel the order before it has been shipped, the full amount will be refunded.

  • Cancellation after shipping / self-return: Shipping/courier charges (if any) may be deducted from refund in certain situations, depending on the nature of the problem.

7. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with images, order details and description.

  • In such cases, we will bear the cost of return and send a replacement or issue a full refund (including shipping) as per your preference.

8. Partial Refunds

  • Partial refunds may be offered in cases such as:

    • Product missing parts

    • Minor damage not affecting usability

    • Item used but still returned within policy limits, etc.

9. How Refunds Will Be Issued

  • The refund will be made via the original payment method.

  • The time it takes to reflect in your account may depend on your bank/card issuer; please allow additional time.

10. Contact Information

If you have any questions or concerns about returns, exchanges or refunds, please contact us at:

11. Policy Modifications

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the site and services after modifications means you agree to the revised policy.